SERVICE DELIVERY UPDATE

Coventry & District Credit Union Limited

Annual General Meeting

Monday 13th May 2024 - 11.00am

The Park

115 Holbrook Lane

Coventry

CV4 6DE

Everybody welcome - Refreshments 

May Bank Holiday Closures

Closed Monday 06.05.24 & Tuesday 07.05.24  - Re-opening Wednesday 08.05.24

Closed Monday 27.05.24 & Tuesday 28.05.24 -  Re-opening Wednesday 29.05.24

SERVICE DELIVERY UPDATE

Since the outbreak of the corona virus the credit union has taken a number of steps to ensure our members receive a full credit union service. We have now built a comprehensive online and telephone service. We operate a weekly face to face (appointment only) session and 2 information drop in points.

For the last 3 months we have conducted a random survey of the membership and can report, 96% of those surveyed, are happy with the current service and would like it to continue. Many members remarked it was quicker, easier and much more convenient than the outreach & collection service we offered before COVID.

With this in mind the board have taken the decision to motion at the next AGM meeting to continue delivering the service in this way. if you have any comments or questions please contact us before 11th may 2022 or come to the meeting in person and put your questions to the board – details of the AGM can be found on our website.

Please see below our outreaches and a brief outline of the service going forward.

 

THE HAGARD COMMUNITY CENTRE – FACE TO FACE INFORMATION DROP IN

MONDAY (1st Monday every month)

10.00am to 11.30am

 

BELL GREEN LIBRARY – FACE TO FACE INFORMATION DROP IN

TUESDAY (Weekly)

 

HOLBROOKS COMMUNITY CARE ASSOCIATION – FACE TO FACE APPOINTMENTS

WEDNESDAY (Weekly)

11.00am to 1.30am

 

PLEASE REMEMBER

Our staff will still be working remotely from home so apart from the times outlined above they will not be available for face to face contact.

Telephone access and email access will be available and payments or deposits can be made direct into our bank. We are able to offer our members a full service for withdrawals, loans, deposits and information

With your convenience in mind we have a new website where balances, transfers, share withdrawals and loan applications can all be processed in the comfort of your own home. Please telephone for details on how to register.

Telephone 024 76 998099 email coveastcu@googlemail.com

Website creditunioncoventry.com

Remember we value your membership and will do everything we can to keep your service as simple as possible