Privacy Policy

Last updated: July 2026

At Coventry and District Credit Union, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or our services.

Who We Are

Coventry and District Credit Union is a member-owned, not-for-profit organisation providing savings, loans, and financial support to people in Coventry and the surrounding areas.

If you have any questions about this policy or how your information is used, please contact:

Isabelle Osborne
Coventry and District Credit Union
Email: info@creditunioncoventry.com
Telephone: 024 76998099

What Information We Collect

We may collect and process the following information:

Your name
Address
Email address
Telephone number
Date of birth
Financial information (where relevant for loans or memberships)
Identification documents
Website usage data (such as pages visited and browser type)

How We Use Your Information

We collect your information to:

Process membership applications
Manage savings accounts and loan applications
Contact you regarding your account
Provide customer support
Improve our website and services
Meet legal and regulatory obligations
Prevent fraud and financial crime

We will only use your information where we have a lawful basis to do so.

How We Store Your Information

Your information is stored securely and only accessed by authorised staff. We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

We only keep your information for as long as necessary to provide our services or meet legal requirements.

Sharing Your Information

We do not sell your personal information.

We may share your information with:

Regulatory bodies where required by law
Fraud prevention agencies
Credit reference agencies
Service providers who support our operations
Law enforcement where legally necessary

Any third parties we work with must keep your information secure.

Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our site.

You can choose to disable cookies in your browser settings.

Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your data where appropriate
Restrict how we use your data
Object to certain uses of your data
Request a copy of your data

To make a request, please contact Isabelle Osborne using the details above.

Data Protection

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you are unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO).

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Please check back regularly to stay informed.